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Sound Transit’s Board Needs To Act on Rider Experience Now

Stephen Fesler - November 16, 2022
Broken escalator set at Pioneer Square Station. (The Urbanist)

The Sound Transit board is asleep at the wheel. Riders can see it clearly when they venture onto Link. Walk into any station and you will find trash collecting on platforms and tracks, in station hallways and escalator grates, and around unmaintained collection bins. Broken escalators and elevators? Check. Cracking platform tiles and leaking ceilings at brand new stations? Double check. Liquids and chips sloshing around trains and frequencies still lower than prior to the pandemic? Check, check, check. And it’s not just Link. Sounder’s getting steamrolled by Burlington Northern Santa Fe intentionally delaying trains and agency partners are flailing at ST Express bus service delivery in part due to staff-related policies completely under their control.